Q. How do I order?
Q. How do I pay?
Sakura Art Malaysia offers various kinds of Payment Methods as shown below:-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
Via Ipay88 (Visa or Mastercard / Internet Banking)
2. Internet Banking
Via Maybank2U, PBeBank, Bank Islam, Hong Leong Connect, RHB Now, CIMB Clicks, Am Online, Bank Rakyat, UOB Online and Celcom AirCash
Q. How do I change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that has been made?
Currently we don't support adding and removing items from an existing order.
Please send an email to our customer service email at email@example.com with your order number and we will try to assist to you the best we can.
Orders that are already in transit or shipped will not be cancelled.
Q. What is the product's transaction currency?
All products transaction currency will be in Ringgit Malaysia (RM) only.
Q. How much is the shipping fee?
Deliveries to Peninsular Malaysia:
Free shipping for purchase of RM50.00 and above; Shipping fee of RM10.00 will be charged for purchase below RM50.00.
Deliveries to Sabah & Sarawak:
Free shipping for purchase of RM80.00 and above; Shipping fee of RM10.00 will be charged for purchase below RM80.00.
Q. How long does the delivery usually take?
Processing will take within 2 working days . Delivery will usually take about 2 - 3 working days* for West Malaysia and 3 - 5 working days* for East Malaysia from the moment you submit your payment order.
*We aim to meet these delivery times but during busy periods, deliveries may take longer.
Q. Is the item I want in stock?
All products displayed on our site are normally in stock unless stated otherwise. Occasionally we may run out of stock at short notice and won’t have enough to fulfil your order. In such situation, we will inform you accordingly and you may either replace the out of stock item with another product of the same value.
Q. Questions not answered?
Please kindly send us an email to firstname.lastname@example.org if you have other queries not answered here.